Return, Refund & Shipping Policies
Pallet Town Poké Shop (hereby known as PTPS in this policy) reserves the right to reject any return request, and by purchasing from us you agree to the policies listed below.
*All sales are FINAL for all products unless outlined in the policies below.
Minor imperfections in shrink wrap and product packaging may occur and do not qualify for a refund/replacement, and PTPS will happily put you in contact with the manufacturer for any concerns related to those issues.
*All sales for Preorder items, during their Preorder period, are final!
Any issues related to mispacks, misprints or other manufacturing issues with sealed products must be resolved by contacting the manufacturer directly.
For all other products, you have 7 days from the date the item is delivered to start a return. To start a return, you MUST send us an email at firstname.lastname@example.org
*You MUST contact us first to let us know your intentions of starting a return.
*ANY ITEMS RETURNED TO US WITHOUT CONTACTING US FIRST AS OUTLINED ABOVE WILL BE FORFEITED AND NO REFUND OR EXCHANGE WILL BE PROVIDED!!
*To be eligible for a return, the item must be unopened, unused, in the original packaging and in the same condition that you received it.
*Returns are analyzed on a case-by-case basis and are decided by us.
PTPS is responsible for the fast packaging and shipping of your product, and we pride ourselves in our ability to have a tracking number available to you in 1-2 business days(EXCEPT HOLIDAY'S & PRE-ORDERS). It usually takes between 2-7 business days to deliver once the tracking number is valid, but this is purely an estimate, and we never guarantee delivery days. Once our shipper receives your product, we have no control over the delivery date or the delays that may occur. Because of this, we are ultimately not responsible for any delays or missed delivery dates, and we do not accept returns on the basis that the product was not delivered at the time you wished.
For many of our products, prices do fluctuate. We try to be as competitive within the online market as possible, which means in the event that you purchase a product and the price goes down, we will not price match. In the event that the price goes up, we will not ask you to pay the difference. The price you are paying at the time you are paying it, especially for preorders, is your price at the time.
*Unhappy With Product/Buyers Remorse:
PTPS strives to provide our customers with the latest trading card games, supplies & other items at the best price you can find online. If the products that you receive are things that you don't want, but are described as ordered, we will not accept the return.
PTPS does not accept returns on the basis that the product has become unnecessary for you, or that you're unhappy with the purchase. We trust that our customers make informed decisions about their purchases, and choose us because we deliver the products with fantastic speed and ease of service.
*Damaged During Shipment:
We package all of your orders with the utmost care and respect for the product and for you. We take damaged package claims very seriously, and will ask for photos of the product(s) & box so we may submit a claim to our shipping partner. If the damage to your items are deemed cosmetic and do not affect the integrity of the product (for example, a dented corner on a booster box, where the contents of the box are still playable), we will not offer a partial refund. We will not accept full refunds or exchanges for minor cosmetic damage. This includes dents and dings to sealed products - a dented side or corner will not affect the integrity, playability or resale value of the product.
*Refunds (if applicable):
*If your return is approved a 20% restocking/transaction fee will be charged against the total of the refund before taxes.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit(minus restocking fee) will be issued back to the original payment method that was used for purchase. It usually takes between 3-4 business days to process credits, and we are unable to issue refunds to any other account besides the one used for purchase.
If your refund is denied, we will ship the product back to you and provide you with the reason for the rejection, but ultimately PTPS reserves the right to deem refunds valid or invalid.
*Exchanges (if applicable):
We only replace items if they are the wrong item altogether. If you need to exchange an item that is incorrect, send us an email at email@example.com We will issue you a return label and provide instructions on how to prepare your product for the return, including our return address.
*Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check to see if the refund time has exceeded 7 business days. You may then check your PayPal/bank account/credit card company again to see if the refund is either showing as pending, or not showing at all.
Then contact your credit card company, bank or PayPal as it may take some time before your refund is officially posted to your original form of payment. They will also be able to tell you if you have a pending credit from us.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org